Objectives

Upon completion of the course, students will have the knowledge and skills to:

• Troubleshoot Methodology
• Troubleshoot AP Joining Issues
• Troubleshoot Client Connectivity Issues
• Identify and Locate RF Interferences
• Troubleshoot Client Performance Issues
• Identify Common Wired Infrastructure Issues Based on the Output From Common Troubleshooting Tools
• Troubleshoot WLC and AP High Availability Issues

Outline

Module 1: Identify Common Troubleshooting Approaches

• Lesson 1: Describing Network Troubleshooting Methodology
• Lesson 2: Describing Network Troubleshooting Tools and Resources

Module 2: Identify Core Wireless Infrastructure Issues

• Lesson 1: Troubleshooting Wireless-Related Wired Infrastructure Issues
• Lesson 2: Troubleshooting AP-to-Controller Issues
• Lesson 3: Troubleshooting Cisco FlexConnect

Module 3: Identify Wireless Infrastructure Issues

• Lesson 1: Troubleshooting Client Connectivity Issues
• Lesson 2: Troubleshooting Client Performance Issues

Module 4: Identify Wireless Security Issues

• Lesson 1: Troubleshooting Client Authentication Issues
• Lesson 2: Troubleshooting Guest Access Issues
• Lesson 3: Troubleshooting Issues with RF-Related Security Threats

Target Audience

• Channel Partners
• Customers
• Employees

Prerequisites

It is recommended, but not required, that students have the following knowledge and skills before attending this course:

• Interconnecting Cisco Networking Devices Part 1 (ICND1)
• Implementing Cisco Wireless Network Fundamentals (WIFUND)

Basic knowledge of:

• Cisco Prime Infrastructure
• Cisco Identity Services Engine
• Metageek Channelizer Software
• Voice Signaling Protocol
• Basic QoS
• Application Visibility and Control
• Control LAN Switching