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Administering Cisco Unified Communications Manager (ACUCM) 8.0


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Course Schedule

  • 3 Days Course
    Unified Communications

    Classroom + Online

    ISK255500 (Excl. VAT)
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    Course Details


    This course teaches administrators how to perform the most frequently requested administrative tasks for Cisco Unified Communications Manager, and IP phone installations. The course will provide the skills and knowledge necessary to handle the addition of users, changing of user preferences, basic phone installation, and all the day-to-day management needs that are associated with IP telephony system. The course lecture is based on Cisco Unified Communications Manager 7.0.


    After completing this course, the student will be able to:

    • Select, connect, and configure the various Cisco IP telephony devices.
    • Configure Cisco Unified Communications Manager to add users and phones to the Cisco Unified CM database using manual configuration, auto registration, or the Bulk Administration Tool.
    • Configure Cisco Unified Communications Manager to enable features and services to include conferencing, music on hold, speed dials, Call Park, Call Pickup, Cisco Call Back, Barge, Privacy and Cisco IP Phone Services.
    • Describe the minimum hardware requirements necessary for a particular unified communications component system.
    • List the minimal set of features of integration between a telephone switch and a Cisco Unity voice mail.
    • Correctly identify the standard features of a Cisco Unity system.
    • Correctly identify the standard features of a Personal Assistant system.
    • Efficiently manage the account over the telephone and using the desktop tools, ViewMail for Outlook, and Active Assistant.
    • Efficiently manage the account using both the telephone and the desktop tools provided.
    • Organize them in the correct order according to best practices.
    • Correctly choose whether to make them an Internet subscriber or a Unity subscriber.
    • Create and use Internet Subscribers.


    Introduction to IP Telephony

    • Exploring IP Telephony
    • Describing Deployment Models
    • Understanding Advanced Multisite Features

    Defining the Basic Configuration

    • Logging In to Cisco Unified Communications Manager
    • Examining Basic Server Configuration
    • Describing Multilevel Administration
    • Configuring DRS Backup and Restore Procedures

    User Administration

    • Understanding User Configuration
    • Using the User Web Pages

    Exploring Phone Registration and Cisco Unified IP Phones

    • Configuring System Parameters
    • Supporting Cisco Unified IP Phones
    • Exploring Phone Registration and IP Phone Communications
    • Utilizing the Bulk Administration Tool (BAT)

    Basic Route Plan Configuration

    • Implementing Dial Plan Connectivity
    • Creating Route Plans

    Route Filters and Digit Manipulation

    • Configuring Translation Patterns and Route Filters
    • Implementing Digit Manipulation

    Class of Control

    • Defining Class of Control
    • Using Class of Control Features

    Understanding Media Resources

    • Defining Media Resources
    • Exploring Media Resource Managment

    Features and Services

    • Describing Basic Features
    • Exploring Hunt Groups
    • Describing Phone Services


    • Lab 2-1: Performing General Administration
    • Lab 2-2: Configuring Basic Settings
    • Lab 2-3: Backing Up and Restoring the Publisher
    • Lab 3-1: Creating and Associating Users
    • Lab 4-1: Configuring the System to Support Cisco IP Phones
    • Lab 4-2: Using the Cisco Unified Communications Manager BAT
    • Lab 5-1: Configuring Basic Dial Plan Elements
    • Lab 6-1: Configuring Complex Dial Plan Elements
    • Lab 7-1: Implementing Calling Privileges and Restrictions
    • Lab 8-1: Configuring Media Resources
    • Lab 9-1: Configuring User Features
    • Lab 9-2: Configuring Hunt Groups and Call Coverage

    Target Audience

    • Channel Partner / Reseller
    • Customer
    • Employee


    To fully benefit from this course, it is recommended that you have the following prerequisite skills and knowledge:

    • Working knowledge of Microsoft Windows 2000 / XP
    • Working knowledge of Microsoft Exchange or Lotus Domino messaging environment
    • Working knowledge of the features and benefits of a PBX (CallManager preferred)
    • Basic IP telephony concepts