See how Insoft Services is responding to COVID-19

AUCCE1 2.0 – Administering Cisco Unified Contact Center Enterprise Part 1


Student Registration Form

Thank you for being interested in our training! Fill out this form to pre-book or request information about the delivery options.

* Required

Course Schedule

I'd like to receive emails with the latest updates and promotions from Insoft.

Data Protection & Privacy

I hereby allow Insoft Ltd. to contact me on this topic. Further, I authorise Insoft Ltd. processing, using collecting and storing my personal data for the purpose of these activities. All your data will be protected and secured as outlined in our privacy policy.

Course Schedule

  • 5 Days Course
    Unified Contact Center

    Classroom + Online

    ISK425500 (Excl. VAT)
    Book Now

    Course Details


    The Administering Cisco Unified Contact Center Enterprise Part 1 is a 5 day instructor-led training program for Cisco Channel Partners and Customers. This training events provides students with opportunity to get involved in 2 Day support of a UCCE solution deployed in a CVP comprehensive environment.


    This training event fulfills all requirements, resources and tools required to perform routine adds, moves and changes in the inbound / outbound UCCE environment.


    Upon completing this course, the learner will be able to meet these overall objectives:

    • Identify the basic components and operations of the Unified CCE solution.
    • Configure and script a basic UCCE CVP deployment.
    • Perform the ICM configuration tasks required to support basic agent functionality.
    • Build and test a basic ICM script utilizing microapps.
    • Configure and script UCCE to support reporting requirements, precision queuing and RONA.
    • Identify how to successfully deploy the CVP VXML component in a Unified CCE solution.
    • Generate basic reports using Cisco Unified IC.


    • Module 1: Cisco Unified Contact Center Enterprise v10 Foundations
    • Module 2: UCCE Configuration and Scripting
    • Module 3: Unified CCE Inbound Agent Considerations
    • Module 4: Unified CCE IVR / VRU Functionality
    • Module 5: Additional UCCE Considerations
    • Module 6: VXML Implementation
    • Module 7: Cisco Unified Intelligence Center Reporting

    Target Audience

    • Channel Partner / Reseller
    • Customer
    • Employee