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BPI – Introduction to Business Process Improvement (BPI)


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  • 3 Days Course
    Business Analytics

    Classroom + Online

    Course Details


    Learn to leverage your current business strategy to drive improvement, develop tools, identify problem areas, measure performance, validate change, and create models of current and future processes in this Business Process Improvement (BPI) training course. Gain the skills you need to employ a step-by-step BPI framework in your organisation to maximise efficiency and productivity.


    • Apply a BPI framework in your organisation
    • Identify processes in need of improvement
    • Create and implement stakeholder engagement and buy-in
    • Measure improvements using Key Performance Indicators (KPIs) linked to your business drivers


    Building the Business Process Improvement (BPI) Framework

    Defining BPI

    • Business process improvement vs. re-engineering
    • Driving innovation with BPI
    • Benchmarking your personal BPI skills

    Uncovering BPI challenges

    • The evolution of process improvement
    • Defining a business process with the Business Process Improvement Framework (BPIF)

    Evaluating the Organisation

    Analysing the organisational mission and vision

    • Pinpointing influences on the business
    • MOST
    • Five forces
    • PESTLE
    • SWOT

    Developing a communication plan

    • Identifying key stakeholders needs
    • Defining the phases of communication

    Outlining the Current Process

    Creating a Process Inventory

    • Defining different documentation methods
    • Determining Business Rules
    • Applying process prioritisation techniques

    Enhancing your modelling skills

    • Evaluating modelling techniques and key principles
    • Modelling a cross-functional activity diagram

    Designing appropriate measurements

    • Linking business drivers to measurements
    • Identifying Key Performance Indicators (KPIs)

    Analysing and Improving the Process

    Relating process measures to business drivers

    • Analysing process performance
    • Recognising the causes of poor process performance
    • Time
    • Cost
    • Quality
    • Satisfaction

    Leveraging problem analysis criteria

    • People
    • Technology
    • Business rules
    • Materials
    • Investigating root cause using problem mapping tools
    • Relating root cause analysis to a business process

    Modelling the “To-Be” Solution

    Designing appropriate success criteria

    • Optimising vs. enhancing your business process
    • Focusing on customer needs
    • Determining value and uniqueness
    • Dissecting the “To-Be” process

    Assessing process performance

    • Deriving KPIs from business drivers
    • Developing a KPI dashboard
    • Creating an assessment plan for your own process

    Managing and Implementing Change

    Maximising stakeholder buy-in

    • Targeting key stakeholders
    • Identifying stakeholder communication styles
    • Differentiating approach based on project phase

    Driving change in organisations

    • Determining barriers to change
    • Identifying positive and negative forces for change
    • Developing and applying a force field analysis approach

    Facilitating acceptance in your organisation

    • Determining organisational necessities
    • Communicating the innovation effectively
    • Preparing the implementation plan

    Integrating BPI into Your Organisation

    Implementing continuous improvement

    • Recognising the history of continuous improvement
    • Shadow pyramid
    • Six Sigma
    • TQM
    • Deploying SCARF to empower stakeholders

    Creating a Business Process Improvement Center (BPIC)

    • Leveraging the BPIC to support stakeholders, business strategy and knowledge capture
    • Applying the BPI framework using the BPIC
    • Promoting a structured approach to BPI

    Focusing on feedback and measurement

    • Appraising BPI processes in organisations
    • Prioritising changes using the Ease/Impact matrix
    • Detailing the BPI implementation plan


    Experience at the level of:

    • Introduction to Business Intelligence: Designing a Successful BI Programme (BIDSP), or
    • BCS Foundation Certificate in Business Analysis