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Integrating Cisco Unified Communications Applications (CAPPS) 8.0


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Course Schedule

  • 5 Days Course
    Unified Communications

    Classroom + Online

    Course Details


    This course teaches you the integration options of Cisco Unified Presence, Cisco Unity Express, and Cisco Unity Connection. It describes voice messaging deployment scenarios, Cisco Unified Presence features, and troubleshooting mechanisms as well as Cisco Unified Presence and Cisco Unified Personal Communicator integration options with Cisco Unified Communications Manager.


    Associated Certification:


    • Describe voice-mail integration options and requirements
    • Implement Cisco Unity Connection in a Cisco Unified Communications Manager deployment
    • Describe how to implement Cisco Unity Express in a Cisco Unified Communications Manager Express deployment
    • Implement voice-mail networking using VPIM
    • Implement Cisco Unified Presence and Cisco Unified Personal Communicator


    Module 1: Introduction to Voice Mail

    ​Module 2: Cisco Unity Connection in a Cisco Unified Communications Manager Environment

    ​Module 3: Cisco Unity Express Implementation in Cisco Unified

    ​Communications Manager Express Environment

    ​Module 4: Voice Profile for Internet Mail Implementation

    ​Module 5: Cisco Unified Presence Implementation


    CAPPS 8.0 LABS

    • Lab 2-1: Integrating Cisco Unity Connection with Cisco Unified Communications Manager
    • Lab 2-2: Configuring Cisco Unity Connection System Settings
    • Lab 2-3: Implementing Cisco Unity Connection Partitions and Search Spaces
    • Lab 2-4: Implementing Cisco Unity Connection Call Management
    • Lab 2-5: Configuring Cisco Unity Connection Users
    • Lab 2-6: Troubleshooting Cisco Unity Connection
    • Lab 3-1: Integrating Cisco Unity Express with Cisco Unified Communications Manager Express
    • Lab 3-2: Configuring Cisco Unity Express System Settings
    • Lab 3-3: Configuring Cisco Unity Express Users
    • Lab 3-4: Implementing Cisco Unity Express AutoAttendant
    • Lab 3-5: Troubleshooting Cisco Unity Express
    • Lab 4-1: Implementing VPIM in Cisco Unity Connection and Cisco Unity Express
    • Lab 5-1: Integrating Cisco Unified Presence with Cisco Unified Communications Manager
    • Lab 5-2: Configuring Cisco Unified Presence Features and Implementing Cisco Unified Personal Communicator
    • Lab 5-3: Troubleshooting and Verifying Cisco Unified Presence Components

    Target Audience

    • Channel Partner / Reseller
    • Customer
    • Employee


    • The knowledge and skills that a learner must have before attending this course are as follows:
    • Working knowledge of converged voice and data networks
    • Basic knowledge of Cisco IOS gateways
    • Working knowledge of Cisco Unified Communications Manager and Cisco Unity Connection
    • Cisco CCNA® certification recommended prerequisite