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Implementing Cisco Collaboration Applications (CAPPS) 1.0


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  • 5 Days Course
    Unified Communications

    Classroom + Online

    ISK425500 (Excl. VAT)
    Book Now

    Course Details


    Implementing Cisco Collaboration Applications v1.0 (CAPPS v1.0) is a 5-day instructor led training course that prepares you for implementing Cisco Collaboration applications including Cisco Jabber, Cisco Unified IM and Presence, Cisco Unity Connection, Cisco Unity Express, and Cisco TelePresence Management Suite.


    Associated Certification:


    After you complete this course you will be able to:

    • Describe how Cisco Unity Connection is virtualised, designed and deployed in single and multi-site deployments
    • Integrate Cisco Unity Connection with the call processing system using SCCP and SIP
    • Manage the end users and feature access in Cisco Unity Connection
    • Set up Cisco Unity Connection and import users from an LDAP server and from Cisco Unified Communications Manager
    • Implement call management and call routing including the dial plan and call handlers
    • Explain unified messaging single inbox and how Microsoft Exchange is integrated
    • Describe how voice messaging systems can be monitored and how to troubleshoot Cisco Unity Connection issues
    • Describe how to enable voice messaging in remote branches during WAN outages in centralised deployments


    Cisco Unity Connection

    • Designing and Deploying Cisco Unity Connection
    • Integrating Cisco Unity Connection with Cisco Unified Communications Manager
    • Configuring Cisco Unity Connection Users, Templates and class of Service
    • Configuring the Cisco Unity Connection System
    • Implementing Cisco Unity Connection Dial Plan and Call Management
    • Configuring Unified Messaging
    • Troubleshooting Cisco Unity Connection
    • Deploying Voice Mail Redundancy in Branch Offices

    Cisco Unity Express

    • Designing and Deploying Cisco Unity Express
    • Integrating Cisco Unity Express with Cisco Unified Communications Manager Express
    • Configuring Cisco Unity Express User Accounts and Features
    • Understanding Cisco Unity Express AutoAttendant
    • Troubleshooting Cisco Unity Express
    • Cisco Unified IM and Presence Implementation

    Designing and Deploying Cisco Unified IM and Presence

    • Describing Cisco Unified Communications IM and Presence Components and Communication Flows
    • Integrating Cisco Unified Communications IM and Presence
    • Configuring Cisco Unified Communications IM and Presence Features and Implementing Cisco Jabber
    • Configuring Cisco Jabber Mobile and Integrating Directory Servers
    • Configuring Cisco Unified Communications IM and Presence Compliance and Message Archiving
    • Verifying and Troubleshooting Tools for Cisco Unified IM and Presence Components

    Video Provisioning and Integration in a Unified Communications Deployment

    • Deploying Cisco Collaboration Systems Applications with Cisco Prime Collaboration
    • Describing Video Infrastructure
    • Decribing Cisco TMS

    Target Audience

    • Channel Partner / Reseller
    • Customer
    • Employee


    • Working knowledge of fundamental terms and concepts of computer networking, including LANs, WANs, switching and routing
    • Ability to configure and operate Cisco routers and switches and to enable VLANs and DHCP
    • Basics of digital interfaces, PSTN, and VoIP
    • Fundamental knowledge of converged voice and data networks and Cisco Unified Communications Manager deployments