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IPOADV – IP Office Advanced Configuration Application Workshop


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3 Days Course
Collaboration and Unified Communications

Classroom + Online

Course Details


This course is based on the 3 day 5S00004K workshop provided by the Avaya University and will help towards the ACSS credential ACSS-3001


  • Construction of call flows that include Database Actions, Text to Speech Actions and System Variables.
  • Creating Campaigns, accessing the Campaign Web Component
  • Conditions and User Variables
  • Use of UMS/WebVoicemail
  • Configuration to support voicemail to email
  • Use of the VoicemailPro diagnostic tools
  • Installation of Contact Store
  • Using VoicemailPro in an SCN, Backup VoicemailPro
  • Mobility / Remote Worker
  • Working with the System SD card
  • Practical use of the System Status Application and System Monitor


The content of this course builds on the basic IP Office knowledge and experience of installation / maintenance personnel to provide an understanding of Advanced Voicemail Pro facilities, Contact Store and practical use of diagnostic tools.