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IPOBASIC – IP Office Basic Administration Training


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Course Schedule

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5 Days Course
Collaboration and Unified Communications

Classroom + Online

Course Details


The purpose of this course is to provide implementation associates with the skills they need to install, administer and manage the implementation of an IP Office customer solution. In addition, the course provides the learner with the opportunity to practice installing and configuring the IP Office system and to practice using the IP Office applications.

Note: This course is based on the 5 day 10S00005K workshop provided by the Avaya University and will help towards the AIPS credential (AIPS – 4000). You will be provided with one system with a classroom PC for each pair of course attendees. Participants are welcome to bring their own laptops.


  • Hardware overview of IP Office 500 control unit and expansion modules
  • Upgrade of core software.
  • Using the IP Office Manager Configuration tool to administer system settings and PBX functionality.
  • Administration of security settings.
  • Licencing
  • Configuration of system facilities through practical examples.
  • Installation and configuration of digital handsets –1400/9500 series.
  • Installation and configuration of IP telephones –1600/9600 series.
  • Overview of settings to enable the use of SIP Trunks and Terminals
  • Configure Small Community Networking
  • Installation and configuration of One-X Portal and One-X Mobile
  • Overview of System Status Application to monitor call details, extensions, trunks, and system resources
  • Use Avaya IP Office embedded VoiceMail and Auto Attendant facility
  • Installation of VoiceMail Pro and construction of Auto Attendant call flows
  • Installation of Server Edition.

Target Audience

This course is designed for Resellers with IP Office installation and maintenance responsibilities.