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Microsoft Dynamics CRM Online 2015


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Course Schedule

  • 7 Days Course
    Microsoft Dynamics CRM

    Classroom + Online

    ISK539000 (Excl. VAT)
    Book Now

    Course Details


    On this Microsoft Dynamics CRM Online 2015 course you’ll learn how to use new Dynamics CRM 2015 features like improved business rules and client API to get valuable insight into your Customer Services and track your sales from potential to close.

    Get your Microsoft Dynamics CRM Online 2015 Training and certification in just 7 days and learn more than you could imagine.

    During your 7-day Certification and Training Programme, you will live, learn, and take the exams at one of our state-of-the-art education centres. The curriculum also covers the following topics:

    • Security
    • Creation and configuration of entities and fields
    • Design of forms views and charts
    • Auditing
    • Business process flows
    • Business rules and solutions

    Plus, learn how to build customer satisfaction with automated business processes on this accelerated Microsoft Dynamics CRM Online 2015 course.

    At Insoft , we know your time is valuable. That’s why we give you the opportunity to gain your Microsoft Dynamics CRM Online 2015 training and certification in just 7 days. We provide the best conditions for you to learn.

    With us by your side, encouraging and guiding you along the way, you can enjoy 7 intense, focused days of quality learning in a distraction free environment. Your expert instructor will be working with Insoft’s unique accelerated learning methods, which include our exclusive lecture/lab/review methodology with real life cases putting you in the best possible position to learn and retain knowledge and pass your exams.

    Sitting your Microsoft Dynamics CRM Online 2015 course with Insoft  means:

    • You´ll get more hours of training per day, allowing you to get CRM Online 2015 trained and certified faster and more cost-effectively than with any other training provider.
    • You will be trained by one of the most expert instructors in the world.
    • You can focus purely on learning in our distraction free environment.
    • Dedicated onsite support and access to your classroom at all hours.
    • The price you pay is all-inclusive and covers all course materials, exams, transportation service, accommodation and meals.
    • The Certification Guarantee allows you to train again for free, if you do not pass first time. You only pay for any exams and labs, and accommodation.


    We have designed our course material in the way that best prepares you to learn and pass your exams.

    Module 1 

    • Administering Microsoft Dynamics CRM Online
    • Setting up Dynamics CRM Online
    • Managing Microsoft Dynamics CRM Instances
    • Microsoft Dynamics CRM for Microsoft Office Outlook
    • Email Management
    • Maintenance and Troubleshooting

    Module 2 

    • Multi-Server Deployment
    • Advanced Office 365 Management of Dynamics CRM

    Module 3 

    • Application Overview
    • What’s New in CRM 2015
    • Working with Dynamics CRM Applications
    • Working with Dynamics CRM Records
    • Working with Dynamics CRM Data
    • Processes

    Module 4 

    • Customer Service Scenarios
    • Case Management
    • Knowledge Base
    • Queue Management
    • Entitlements
    • Service Scheduling Scenarios

    Module 5 

    • Introduction to Sales Management
    • Lead Management
    • Working with Opportunity Records
    • Working with the Product Catalogue
    • Sales Order Processing
    • Sales and Marketing

    Module 6 

    • Goal Management
    • Analysis and Reporting

    Module 7 

    • Introduction to Customising Microsoft Dynamics CRM 2015
    • Building Security Model
    • Customising Entities
    • Customising Fields
    • Managing Relationships
    • Customising forms
    • Business Rules
    • Customising Views
    • Charts and Dashboards
    • Field Security, Access teams and auditing
    • Business Process Flows


    • A working knowledge of Microsoft Dynamics CRM 2013 and/or 2015
    • Experience with Microsoft Outlook, Powershell and Office 365
    • Awareness of basic sales and marketing roles
    • Knowledge of basic customer service concepts and practices
    • Some knowledge of basic Microsoft Dynamics CRM record types

    Do you have what it takes?
    We´ll help you decide – Call us to discuss your technical background, experience and qualifications to determine how we can help you succeed in this Insoft course.
    Just call us and speak to one of our enrolment consultants