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SSBA – Soft Skills Training for Business Analysis


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  • 3 Days Course
    Business Analytics

    Classroom + Online

    Course Details


    Interacting effectively and harmoniously with your stakeholders and team members is crucial to your success as a business analyst. In this business analysis training course, you see how specific skills, behaviours, and attitudes can impact business analysis activities, and enhance your ability to become a key influencer on projects in your organisation.


    • Apply soft skills to increase your effectiveness as a business analyst
    • Elicit clear stakeholder requirements with ease
    • Present to high level stakeholders to gain buy-in
    • Apply visualisation strategies to facilitate critical thinking


    The Value of “Soft Skills” for Business Analysis

    Why soft skills are important in business analysis

    • Identifying soft skills for solution development
    • Recognising your soft skills challenges

    Introducing the BA Interaction Model

    • Creating the business analysis context
    • The product/solution development life cycle

    Aligning soft skills competencies to elicitation

    • Collaboration
    • Facilitation
    • Active listening
    • Communication
    • Conflict resolution
    • Negotiation

    Communicating the Business Need: Making Presentations

    Deploying strategic collaboration techniques

    • Collaborating with high level stakeholders
    • Communicating the business need

    Presenting to the organisation

    • Gaining buy–in: formal presentation techniques
    • Selling strategies: the value of the elevator pitch

    Developing Dynamic Elicitation Skills

    Eliciting requirements

    • Facing key stakeholder elicitation challenges
    • Establishing a collaborative environment through questioning

    Creating dynamic questioning strategies

    • Reviewing different question types
    • Generating dynamic questions with an innovative questioning model

    Working with nonverbal communication

    • Developing active listening strategies
    • Visualising and prototyping to achieve clarity

    Elicitation strategies for requirements workshops

    • Building value through iterative elicitation
    • Discussing the design/define dilemma
    • Creating focus for prototyping with SCAMPER

    Facilitating Meetings

    Develop the skills to become a “Complete Facilitator”

    • Defining the characteristics of effective facilitators
    • Improving interpersonal and observational skills

    Creating an assertive facilitation climate

    • Presenting the meeting agenda
    • Designing meeting ground rules
    • Opening and documenting the meeting
    • Questioning techniques to guide youraudience
    • Pros and cons of listening techniques
    • Closing the meeting

    Advanced Facilitation Strategies and Techniques

    Building consensus

    • Techniques for bringing an audience to consensus
    • When consensus can fail
    • Handling disagreements and mitigation techniques

    Handling behaviours

    • Dealing with difficult people and group disfunction
    • Conflict resolution strategies
    • Creating a remediation plan

    Negotiating and Communicating Issues

    Principles of negotiation

    • Best practices for effective negotiation
    • Techniques for sharing information
    • Ranking and ordering priorities
    • Building acceptance criteria

    Uncovering and communicating issues

    • Developing a process for issue management
    • Capturing and vetting stakeholder issues
    • Preframing issues to the project team
    • Enabling informed stakeholder decision making

    Visualisation Strategies to Enhance Communication

    Visualisation techniques

    • Utilising user stories to clarify requirements
    • Telling stories with graphs and charts
    • Brainstorming with mind maps
    • Identifying process issues with models

    Applying soft skills for influence and leadership

    • Identifying key course takeaways for immediate implementation
    • Building your personal action plan


    Experience at the level of:

    • Introduction to Business Intelligence: Designing a Successful BI Programme (BIDSP), or
    • BCS Foundation Certificate in Business Analysis