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TICTI-UCM – TelePresence Installation and Configuration Intermediate for UCM


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Course Schedule

  • 4 Days Course
    Collaboration (CLS)

    Classroom + Online

    Course Details


    The Cisco TelePresence® Installation and Configuration Intermediate Version 3.0 instructor-led remote delivery course offered by Cisco® Learning Services provides you with the skills and knowledge needed to install and configure Cisco Jabber® products, manage and provision endpoints, call routing, trunks, bandwidth management, call restriction policy, and conferencing.


    • Module 1: Initial Setup
      • At the end of the module a student will be able to:
      • Review SIP protocol
      • Review and configure times, regions, registration groups, device pools, global enterprise and service parameters including SIP domains for Cisco TelePresence solutions
    • Module 2: Endpoint Provisioning
      • Describe the types of phones and Cisco TelePresence devices that can be provisioned and register to Cisco UCM
      • Describe the provisioning and registration process and configuration used by Cisco UCM
    • Module 3: Cisco Jabber Configuration for On Premise
      • At the end of the module, you should be able to:
      • Describe the main features of a Cisco Jabber deployment
      • Describe the component parts of a Cisco Jabber for Windows or Mac implementation using Cisco Unified Communications Manager IM and Presence Service
      • On Premise using a Microsoft Active Directory database as a data sourceReview SIP trunks
      • Neighbor zones
      • Cisco TelePresence VCS registration
      • Cisco UCM registration and provisioning
      • Configure Cisco UCM and Cisco Unified Communications Manager IM and Presence Service Server for Jabber services
      • Describe the initial login process and possible log searches to confirm processes take place
      • Interpret Cisco Jabber logs to determine successful download of files from Cisco UCM and Unified Communications Manager IM and Presence Service login and SIP registration
    • Module 4: Jabber Configuration for WebEx deployment
      • Configure Cisco UCM for Jabber services
      • Describe the initial login process and possible log searches to confirm processes take place
      • Interpret Cisco Jabber logs to determine successful download of files from Cisco UCM, Cisco WebEx® login, and SIP registration
    • Module 5: Call Routing
      • Review of trunks and route groups, route lists and route patterns
      • Routing by domain
      • Intercluster lookup services
      • Dial plans for Cisco TelePresence solutions
      • Trunking to Cisco TelePresence VCS
    • Module 6: Bandwidth and Call Management
      • Review of partitions and calling search spaces and configuration for Cisco TelePresence solutions
      • Review of regions and locations, and other considerations for Cisco TelePresence solutions
    • Module 7: Troubleshootting
      • Cisco Unified Real-Time Monitoring Tool (RTMT)
      • Dialed Number Analyser
      • Reading logs
    • Module 8: Cisco TelePresence Conductor and Bridge Initial Installation and Setup
      • Describing features of Cisco TelePresence Conductor
      • Introducing Cisco TelePresence Conference bridges, models, and features
      • Describing the licensing models of the Cisco TelePresence MCU and Cisco TelePresence Server
      • Installing Cisco TelePresence Conductor
      • Installing and initial configuring of Cisco bridges
      • Installing the Cisco TelePresence MSE 8000 chassis and configuring the supervisor blade
      • Describing Cisco TelePresence Conductor key principles
    • Module 9: Cisco TelePresence Conductor Rendezvous Conference Configuration
      • Describing rendezvous conferencing call flow using the SIP Back-to-Back User Agent (B2BUA)
      • Configuring rendezvous conferencing by using the B2BUA and Cisco UCM
      • Configuring autodialed participants in a B2BUA deployment
    • Module 10: Cisco TelePresence Conductor Ad Hoc Conference Configuration
      • Configuring ad hocspecial conferencing

    Lab Outline

    • Lab 1: Endpoint Provisioning and Registration
    • Lab 2: Configuring Cisco Jabber Solutions
    • Lab 3: Troubleshooting Processes for Cisco Jabber Solutions
    • Lab 4: Configuring Cisco Jabber Solutions for Cisco WebEx deployments
    • Lab 5: SIP Trunks to Cisco UCMs
    • Lab 6: SIP Trunks to Cisco VCS
    • Lab 7: Configuring Intercluster Lookup Service
    • Lab 8: Bandwidth Management
    • Lab 9: Call Policy
    • Lab 10: Troubleshooting Cisco UCM
    • Lab 11: Cisco Endpoint Configuration
    • Lab 12: Cisco UCM B2BUA Conductor Configuration
    • Lab 13: Autodialed Participants
    • Lab 14: Ad Hoc Special Conferencing Configuration

    Target Audience

    This course is designed for technical professionals who install, configure and support a Cisco Unified Communications Manager (UCM) in a Cisco TelePresence environment. The primary audience for this course includes:

    • System engineers
    • Technical support personnel
    • Channel partners and resellers


    • The Cisco UCM Foundation (UCMF) course or equivalent knowledge is required before enrolling in this class.