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CTCOLLAB – Troubleshooting Cisco IP Telephony and Video v1.0


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Course Schedule

  • 5 Days Course
    Unified Communications

    Classroom + Online

    ISK425500 (Excl. VAT)
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    Course Details


    Troubleshooting Cisco IP Telephony & Video v1.0 (CTCOLLAB v1.0) is a 5-day instructor led training course ILT that prepares you for troubleshooting issues in a voice and video network that includes Cisco Unified Communications Manager, Cisco VCS-C, and Cisco Expressway series.


    Associated Certification:


    Introduction to Troubleshooting Cisco Unified Communications Solutions

    • Identifying Cisco Unified Communications Deployments
    • Using Troubleshooting Methodology
    • Using Troubleshooting and Monitoring Tools

    Cisco Unified Communications Manager Troubleshooting

    • Troubleshooting Common Gateway and Endpoint Registration Issues
    • Troubleshooting Cisco Unified Communications Manager Availability Issues
    • Troubleshooting Database Replication Issues
    • Troubleshooting LDAP Integration Issues

    Troubleshooting Call Setup Issues

    • Examining Call Setup Issues and Causes
    • Troubleshooting On-Premises Single-Site Calling Issues
    • Troubleshooting On-Net Multisite Calling Issues
    • Troubleshooting Off-Net Calling Issues

    SAF and CCD Issues

    • Troubleshooting SAF
    • Troubleshooting CCD

    Troubleshooting Cisco Unified Communications Manager Features and Application Issues

    • Troubleshooting Device Mobility Issues
    • Troubleshooting Cisco Extension Mobility Issues
    • Troubleshooting Cisco Unified Mobility Issues
    • Troubleshooting Cisco Unified Communications Manager Native Presence Issues

    Voice Quality and Media Resources Issues

    • Troubleshooting MOH Issues
    • Troubleshooting MTP Issues
    • Troubleshooting Issues with Conferences
    • Troubleshooting Transcoder Issues
    • Troubleshooting Issues with RSVP Agents
    • Troubleshooting Voice Quality Issues

    Target Audience

    • Channel Partner / Reseller
    • Customer
    • Employee


    • Working knowledge of converged voice and data networks
    • Working knowledge of the MGCP, SIP, and H.323 and their implementation on Cisco IOS gateways
    • Working knowledge of Cisco Unified Communications Manager, Cisco Unified Communications features and applications, and Cisco IOS voice gateways in a single-site and multisite environment.
    • Prior attendance of  CIPT1 or CIPTV1 (Implementing Cisco IP Telephony & Video, Part 1 (CIPTV1) and  CIPT2 or CIPTV2  is required