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UEIME 2.0 – Implementing Cisco Unified E-Mail and Web Interaction Manager Enterprise


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Course Schedule

  • 5 Days Course
    Unified Contact Center

    Classroom + Online

    Course Details


    This event is five-days instructor led training program designed for Cisco channel partners and customers with key features of Unified EIM, WIM and Unified CCE. The contents of this training is designed for sales engineers, installers, consultants, application support staff and IT personnel to perform installation and maintenance of the Cisco Unified EIM and WIM applications.


    Upon completing this course, the learner will be able to meet these overall objectives:

    • Describe, at a high level, the features of Cisco Unified EIM and Cisco Unified WIM
    • Describe the architecture of Cisco Unified EIM and Cisco Unified WIM
    • Understand user management
    • Create and manage an entire Knowledge Base Understand administration
    • Describe the use of the Agent Console Describe the use of the Agent Console
    • Describe Cisco Unified CCE Integration and Configuration
    • Describe management tools for monitoring and reporting
    • Understand tactics for troubleshooting procedures


    • Course Introduction
    • Module 1: Understanding the Features of Cisco Unified EIM and Cisco Unified WIM
    • Module 2: Architecture Installation Planning and Environment Installation
    • Module 3: User Management
    • Module 4: The Knowledge Base
    • Module 5: Administration
    • Module 6: Agent Console Module
    • Module 7: Cisco Unified CCE Integration and Configuration
    • Module 8: Cisco Unified Web Interaction Manager
    • Module 9: Management Tools: Monitors and Reporting Module
    • Module 10: Tactics for Troubleshooting

    Target Audience

    • Channel Partner / Reseller
    • Customer
    • Employee


    The recommended knowledge and skills that a learner should have for the best learning outcome include:

    • Windows 2003 Server
    • Windows XP
    • SQL Server 2000
    • WebLogic and Web Logic Domains
    • Microsoft Internet Information Services (IIS)
    • Cisco Unified CCE v7.x