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VMware vSphere: Troubleshooting Workshop v6.0


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5 Days Course
Data Center Virtualization

Classroom + Online

Course Details


This hands-on training workshop provides you with the advanced knowledge, skills, and abilities to achieve competence in troubleshooting the VMware vSphere® 6 environment. This workshop increases your skill and competence in using the command-line interface, VMware vSphere® Web Client, VMware vRealize® Log lnsight™, and other tools to analyze and solve problems.


This workshop is based on VMware ESXi™ 6 and VMware vCenter Server™ 6.


By the end of the course, you should be able to meet the following objectives:

• Use vSphere Web Client, the command-line interface, and logs to diagnose and resolve problems in the
vSphere environment
• Introduce troubleshooting principles and procedures
• Troubleshoot networking issues and recover from these issues
• Analyze storage failure scenarios and resolve the issues
• Troubleshoot vSphere cluster failure scenarios and analyze possible causes
• Diagnose common VMware vSphere® High Availability issues and provide solutions
• Troubleshoot problems related to virtual machine migration (VMware vSphere® vMotion®) and improve
resource use (VMware vSphere® Distributed Resource Scheduler™)
• Troubleshoot vCenter Server issues
• Identify ESXi host issues, analyze failure scenarios, and correct them
• Troubleshoot faulty virtual machines, including installation issues, snapshot issues, connection issues, and


  1. Course Introduction
    • Understand the course objectives
    • Understand the scope and topics covered by the course
    • Become familiar with online technical resources
    • Become familiar with the VMware education system and certification tracks
  2. Introduction to Troubleshooting
    • Identify the effects of a system problem
    • Define the troubleshooting scope
    • Use a structured approach
    • Understand the troubleshooting principles
    • Follow a logical troubleshooting procedure
    • Troubleshooting examples
  3. Troubleshooting Tools
    • Use command-line tools to identify and troubleshoot problems
    • Use VMware vSphere® Management Assistant
    • Find and interpret important log files
    • Export relevant log files for technical support
    • Use vRealize Log Insight for log aggregation and problem analysis
    • Use vRealize Log Insight for efficient log search
  4. Networking
    • Identify the symptoms of network-related problems
    • Analyze and resolve standard and distributed switch issues
    • Analyze virtual machine connectivity issues and restore them
    • Examine common management network connectivity issues and restore configurations
    • Identify and prevent potential problems
  5. Storage
    • Troubleshoot storage (iSCSI, NFS, VMware vSphere® VMFS, and VMware Virtual SAN™) connectivity problems
    • Analyze hardware malfunction and software misconfiguration scenarios
    • Identify multipathing-related issues, including PDL and APD
    • Analyze possible causes, recover from the faulty conditions, and restore storage visibility
  6. vSphere Clusters
    • Identify and recover from issues related to vSphere HA
    • Analyze and troubleshoot various types of vSphere vMotion issues related to virtual machine migrations
    • Discuss and recover from vSphere DRS problems to achieve proper function and balanced resource use
    • Examine vSphere cluster failure scenarios and possible solutions
  7. vCenter Server and ESXi
    • Understand the vCenter Server and VMware Platform Services Controller™ architecture in vSphere 6
    • Identify and resolve authentication issues
    • Troubleshoot VMware Certificate Authority and certificate store issues
    • Analyze and fix vCenter Server services issues
    • Examine ESXi host and vCenter Server failure scenarios and resolve the issues
  8. Virtual Machines
    • Analyze and resolve common virtual machine snapshot issues
    • Identify possible causes and resolve virtual machine power-on issues
    • Troubleshoot virtual machine connection state issues
    • Resolve problems seen during VMware Tools™ installations
    • Examine failure scenarios and provide solutions

Target Audience

• System administrators
• System integrators


Required prerequisites include completion of one of the following:

• VMware Certified Professional 6 – Data Center Virtualization (VCP6-DCV)
• VMware vSphere: Fast Track [V6]
• VMware vSphere: Optimize and Scale [V6]
• Equivalent knowledge and administration experience with ESXi and vCenter Server


Experience in working with a command-line interface is highly recommended.